Terms of Service

1. Acceptance of Terms

By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms, please do not use our website.

2. Website Use

2.1 Permitted Use

You may use our website to:

• Learn about neembo products and services
• Contact us with inquiries
• Access product information and documentation
• Download marketing materials

2.2 Prohibited Use

You may not:

• Use the website for any unlawful purpose
• Attempt to gain unauthorized access to our systems
• Transmit viruses, malware, or harmful code
• Scrape, copy, or reproduce website content without permission
• Impersonate neembo or our representatives
• Interfere with the proper functioning of the website

3. Intellectual Property

3.1 Our Rights

All content on this website, including text, graphics, logos, images, software, and design, is the property of neembo digital solutions and is protected by Zambian and international copyright, trademark, and intellectual property laws.

3.2 Trademarks

"neembo" and the neembo logo are trademarks of neembo digital solutions. You may not use our trademarks without prior written permission.

3.3 Limited License

We grant you a limited, non-exclusive, non-transferable license to access and use our website for personal, non-commercial purposes. This license does not include any right to download, copy, or modify website content except as necessary for normal web browsing.

4. Disclaimers

4.1 Information Accuracy

While we strive to provide accurate and up-to-date information, we make no warranties or representations about the accuracy, completeness, or reliability of any content on our website. Product features, pricing, and availability are subject to change without notice.

4.2 "As Is" Basis

Our website is provided on an "as is" and "as available" basis without warranties of any kind, either express or implied, including but not limited to:

• Warranties of merchantability or fitness for a particular purpose
• Warranties of non-infringement
• Warranties that the website will be uninterrupted or error-free
• Warranties regarding the security of data transmission

4.3 Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of service of any third-party sites.

5. Limitation of Liability

5.1 General Limitation

To the maximum extent permitted by law, neembo digital solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses resulting from:

• Your use or inability to use the website
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from the website
• Any bugs, viruses, or similar harmful code transmitted through the website
• Any errors or omissions in website content

5.2 Maximum Liability

In no event shall our total liability to you for all damages exceed ZMW 1,000 (One Thousand Zambian Kwacha).

6. Indemnification

You agree to indemnify, defend, and hold harmless neembo digital solutions, its officers, directors, employees, and agents from any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising from your use of the website or violation of these Terms of Service.

7. Privacy and Data Protection

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your information in compliance with GDPR and the Zambia Data Protection Act No. 3 of 2021.

8. Governing Law and Jurisdiction

8.1 Governing Law

These Terms of Service shall be governed by and construed in accordance with the laws of the Republic of Zambia, without regard to its conflict of law provisions.

8.2 GDPR Compliance

For users in the European Union, we comply with the General Data Protection Regulation (GDPR) as our website is hosted in the EU (Germany).

8.3 Dispute Resolution

Any disputes arising from these terms shall be resolved through:

1. Good faith negotiation between the parties
2. Mediation, if negotiation fails
3. Arbitration or litigation in Zambian courts as a last resort

9. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page with an updated "Last updated" date. Your continued use of the website after changes constitutes acceptance of the modified terms.

We encourage you to review these terms periodically for any updates.

10. Severability

If any provision of these Terms of Service is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

11. Entire Agreement

These Terms of Service, together with our Privacy Policy, constitute the entire agreement between you and neembo digital solutions regarding your use of our website.

12. Contact Information

If you have questions about these Terms of Service, please contact us: